Privacy policy

Last updated: October 6, 2025

This Privacy Policy describes how Electro Quadz (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.electroquadz.co.uk (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with our Site and Services.

We use the information we collect to:

• Communicate with you regarding your account, orders, or inquiries
• Provide, maintain, and improve the Services
• Comply with legal obligations and enforce our terms of service
• Protect the Services, our rights, and the rights of our users

What Personal Information We Collect

Information We Collect Directly from You

Information you provide directly through our Services may include:

• Contact details: name, address, phone number, email
• Order information: billing/shipping address, payment confirmation
• Account information: username, password, security questions
• Customer support information: messages or inquiries you submit

Some features may require you to provide additional information. Not providing it may prevent use of certain features.

Information We Collect About Your Usage

We may automatically collect information about how you interact with the Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include:

• Device and browser information
• Network connection details and IP address
• Interaction with the Site and Services

Information We Obtain from Third Parties

We may receive information from third parties, including:

• Service providers and vendors supporting our Site, such as Shopify
• Payment processors for processing transactions
• Tracking technologies like pixels, web beacons, and cookies to collect analytics and marketing data

How We Use Your Personal Information

• Providing Products and Services: To process payments, fulfill orders, manage your account, arrange shipping, and facilitate returns/exchanges.
• Marketing and Advertising: To send promotional communications and tailor advertisements.
• Security and Fraud Prevention: To detect and prevent fraudulent or illegal activity.
• Customer Support & Service Improvement: To respond to inquiries and enhance Services.

Cookies

We use cookies to improve your experience, run analytics, and enable certain features. You can control or remove cookies through your browser settings, but this may affect Site functionality.

How We Disclose Personal Information

We may share personal information with:

• Vendors or third parties performing services on our behalf
• Business and marketing partners
• Affiliates or within our corporate group
• In connection with legal obligations, business transactions, or to protect rights

We do not use or disclose sensitive personal information without your consent.

Third Party Websites and Links

Our Site may include links to third-party sites. We are not responsible for the privacy practices of such sites.

Children’s Data

The Services are not intended for children. We do not knowingly collect information from children under 16. Parents may request deletion of a child’s data by contacting us.

Security and Retention

No system is perfectly secure; while we take measures to protect your information, we cannot guarantee perfect security. Information retention depends on factors such as account maintenance, legal obligations, and service provision.

Your Rights

Depending on your location, you may have rights to:

• Access, correct, delete, or transfer your data
• Opt out of data sharing or targeted advertising
• Restrict processing or withdraw consent
• Appeal decisions related to your data

We will verify your identity before processing requests and respond according to applicable law.

Complaints

If you have complaints about how we handle your data, contact us. If unsatisfied, you may appeal or contact your local data protection authority.

International Users

Your data may be transferred outside your country for processing, including to service providers in other jurisdictions. Transfers will comply with applicable data protection laws.

Contact

For questions or to exercise your rights, contact us at:
Email: info@electroquadz.co.uk
Address: 1 Glenholme Road, Bradford, BD8 9DR

Electro Quadz is the data controller of your personal information for applicable laws unless stated otherwise.